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McAfee Customer Success Plans

Strategically packaged plans offer a personalized blueprint to help move your security goals forward

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We help move your security forward

McAfee’s advanced security solutions are designed to detect, protect, and correct—from device to the cloud. Our Customer Success Plans help you optimize those security solutions so that you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe. These unique plans transform traditional support by providing a strategically packaged set of personalized services, resources, and expert guidance that help optimize your products, reduce risk, and maximize your investment.

Choose from three plans that accommodate organizations of all sizes: McAfee Premier, Enhanced, and Essential Success Plans. These plans promote your success with escalation management, consulting and education services, and business reviews to help achieve your defined security goals and desired outcomes.

Outcomes of our Customer Success Plans

McAfee Customer Success Plans focus on three key outcomes: expert help with product adoption and consumption; reduced security risk; and achieving greater value from your investment.

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Get expert assistance with product adoption and consumption

Dedicated resources help you keep your solutions and policies current.

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Reduce your security risk

Success and escalation management help you manage risk and security posture.

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Maximize the value of your technology investment

Education and consulting build skills required for optimizing your McAfee solutions.

Compare plans

Our comprehensive, structured plans provide predictable security outcomes. Choose the plan that's right for you.

Features Essential Success Plan Enhanced Success Plan Premier Success Plan
Assigned customer success manager provides proactive success management1      
Assigned technical contact provides escalation management and monitors technical issues and trends      
Assigned support account manager provides technical escalation management      
Direct access to technical support experts      
24/7 phone support      
Education services Choose from education services menu (30 vouchers) Choose from education services menu (80 vouchers) Choose from education services menu (280 vouchers)
Unlimited site license to all eLearning training      
Advanced service level goals      
Documented Success Plans      
Business reviews Remote
Semi-annual
On-site
Quarterly
On-site
Quarterly
Consulting services2 One remotely delivered
health check (McAfee ePolicy Orchestrator or McAfee Endpoint Security)
One week (40 hours)
Choose from Solution Services menu
Four weeks (160 hours)
Choose from Solution Services and Strategic Advisory Services menu
Service request prioritization      
On-site technical support assistance3   Up to 2 per year Up to 6 per year
Proactive notification service via Support Notification Service (SNS)      
Designated contacts 15 designated 25 designated Unlimited
Targeted business size Medium-sized businesses Medium- to large-sized businesses Large and global enterprises
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1Resident customer success manager option available.
2 Subject to regional availability. Read the data sheet for complete consulting and education services descriptions by Customer Success Plan.
3Subject to terms and conditions. Regional variations may apply.

Resources

E-BOOK
e-book

McAfee Customer Success Plans

Review strategically packaged and personalized services, resources, and expert guidance to deliver success-based outcomes.

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GUIDE

Consulting and Education Services Options

Learn about available solution and strategic services and education services.

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BLOG

We Put You at the Core

Read about how our new transformations are helping move your security forward.

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Explore the McAfee Customer Success Plan that is right for you

Essential Success Plan

A lighter plan targeted for medium-sized businesses

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Enhanced Success Plan

A robust plan targeted for medium-to-large enterprises

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Premier Success Plan

A comprehensive plan targeted for large-to-global enterprises

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Learn about McAfee CASB Success Plans.

A set of plans for MVISION Cloud targeted for medium-to-global enterprises.

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About Us

McAfee is the device-to-cloud cyber security company.

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Work with Us

McAfee partners have the inside track on trending security issues, technologies, and products.

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Customer Resources

Learn how you can take full advantage of the McAfee products.

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